Monday, 25 July 2016

Martin Place Lindt Cafe Siege - Access to Data




On 15th December 2014 a lone gunman held hostage ten customers and eight employees of a the Lindt cafe in Sydney's Martin Place.


The police urgently needed to understand the building layout in order to resolve an extremely dangerous hostage situation. The Police saw the First5Minutes evacuation sign in the building side entrance and called the property owner to get the building plans - but the property owner didn't know how to access the plans

The police noticed that the evacuation signs were created by First5Minutes. They called First5Minutes and were able to get copies of the building floor plans(with the building owner's consent) in a matter of minutes from First5minute's online system. The property owners were not able to supply floor plans in this time frame. Provision of floor plans was vital to the police handling of the siege.

When the hostage-taker opened fire on the hostages, the police used their knowledge of the building layout to storm the cafe and release the remaining hostages.
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Company: First5Minutes

Source: As researched by Mike Adams

Reference: https://en.wikipedia.org/wiki/2014_Sydney_hostage_crisis

Story Type: Success
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For Story Students
The Setting: On 15th December 2014 a lone gunman held hostage ten customers and eight employees of a the Lindt cafe in Sydney's Martin Place

The Complications: The police urgently needed to understand the building layout in order to resolve an extremely dangerous hostage situation. The Police saw the F5M evacuation sign in the building side entrance and called the property owner to get the building plans - but the property owner didn't know how to access the plans

Meeting the guide:   The Police called First5Minutes

The Plan: Provide instant access to the data they needed to solve a critical public safety issue

Avoid Failure: Police tried to wait out the hostage-taker but he started shooting

Achieve (partial) Success: The police used the First5minutes plans to storm the cafe and free the remaining hostages.

The Point of the Story: The Police had instant access to the data they needed to solve a critical public safety issue

How to use this story: When talking about the importance of proper document management and access to important documents.
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